The Virtual IT Department Standard Edition is designed to cover only the labor cost of routine, day to day maintenance of your network. The Complete Edition includes all the many features of the Standard Edition and adds in additional features for a total IT solution
When a system fails it often times requires the replacement of a defective component. The Standard Edition includes the labor required to return the system to an operational state. The Complete Edition also includes the cost of any components that need to be replaced as well as the cost of any required third party repair.
Software Version Upgrades
The Standard Edition covers the cost of labor when applying updates, patches and security fixes to software installed in your network. You will from time to time upgrade to a new version of your software. The Complete Edition covers the cost of labor to perform these version upgrades.
New Hardware/Software Installation
You will from time to time be adding new equipment and software to your infrastructure. You will also find the need to replace aging equipment as time goes on. Installation of any new/replacement equipment or software is not included in the Standard Plan but is fully covered in the Standard Edition.